Why is the AirTag Not Reachable? | Possible Reasons with 6 Easy Solutions

  • 7 mins read
Updated on March 14, 2024

AirTag is an amazing product launched by Apple Inc. in 2021. The primary role of this product is to keep track of the location of the AirTag. You can tag this product on your bag, keep it in your wallet, or tie it to your AirPods case to find it in case you forget where you kept it.

The use and function of AirTag are pretty simple and straight to the point. Still, despite the fact that AirTag can be tracked from miles away, there are some cases in which some users online are facing difficulties with the issue of Apple AirTag not reachable. 

The support team of Apple is responsive enough to give regular updates regarding the issue with their solutions. You still should know some quick fixes and solutions that you can try as first aid prior to contacting the Apple Support Team.

Hence, in this blog post, you will get to see some of the easiest and simplest fixes that will solve your concern about your unreachable AirTag in just a few taps.

Common Reasons for “AirTag not Reachable Move Around to Connect” Issue

Many users of AirTag on the internet have reported their issues about AirTag not connecting. These reports can lead to its bad image and can ruin the brand’s goodwill too. Being a renowned brand, there is hardly a chance that Apple’s AirTag faces problems in reconnecting with the device. 

Apple Air Tag  Picture taken from the internet

And the reasons for this concern are generally some minor inconveniences. Some of them are listed below: 

Bluetooth Range

Picture taken from the internet

AirTag works properly if it’s within the Bluetooth range. The effective range of Bluetooth is considered 10 meters or 30 feet. Beyond this limit, you might face the problem of AirTag not connecting. You can try moving around the places where you have been in the past few minutes to reconnect with Bluetooth.

AirTag Battery Died

Before getting frustrated and thinking “Why is my AirTag not reachable?”, just know the fact that it can happen because of low battery.

Picture taken from the internet1

Hence, you should always stay updated with the battery level of your device. You can keep track by looking at the remaining battery level from the “Find My” app.

Luckily, the battery it uses is efficient enough to last about a whole year. But still, if your AirTag’s battery dies, you should get it replaced with the original one. A replica or cheap option can get your device in trouble. 

Getting Out of Range

One of the reasons why your air tag is not reachable is because it’s getting out of range. Let us consider you are at your home but still can’t find its location. 

airtag range1

In this case, various random objects between your device and AirTag weaken the connection. Walls, objects like TVs, fridges, sofas, etc. make the signals weak.

To solve this issue, you can roam around your house or go to the places that you have been recently to find and catch the signals again.

Your Find My App Crashes

App crashes can be very much possible if there is any technical issue going on or when authorities are working on the app. This happens many times if you just downloaded the latest update of the app or there are some lags going on the servers of the application, it can easily crash.

find my app

In situations like these, you can just simply wait for the app to work back. You can also try force closing and relaunching it. Even if force shutting doesn’t work, you can finally clear the app data and start the process of setting it up again.

Software Bug

software bug

In case of a software bug, it is recommended to visit any social media site like Twitter or Reddit where you can get to know if this is happening to you only. 

Also, you can stay updated on the Official Apple AirTag Firmware update page to know about the firmware updates going on. 

That said, these are the 5 major reasons behind the issue why your device is not reachable. Moving on with the discussion, we will discuss its possible solutions in the next section.

Possible Fixes — Why is My AirTag not Connecting? 

air tag

There can be multiple causes if your Apple AirTag is not connecting. However, you do not need to worry since the solutions for the issue are a piece of cake.

Prior to diving into the solutions, it is essential to know which Apple iPhones or iPads support Air Tag tracking. Here is the list of those models that will work:

iPhone 14iPhone 14 PlusiPhone 14 ProiPhone 14 Pro Max
iPhone 13iPhone 13 MiniiPhone 13 ProiPhone 13 Pro Max
iPhone 12iPhone 12 MiniiPhone 12 ProiPhone 12 Pro Max
iPhone 11iPhone 11 Pro iPhone 11 Pro MaxiPhone XS
iPhone XS MaxiPhone XRiPhone XRiPhone X
iPhone 8iPhone 8 PlusiPhone 7iPhone 7 Plus
iPhone 6SiPhone 6S PlusiPhone SE Gen 1iPhone SE Gen 2
iPad Pro 12.9-inch
(4th generation)
iPad Pro 12.9-inch
(3rd generation)
iPad Pro 11-inch
(2nd generation)
iPad Pro 11-inch
(1st generation)
iPad Pro 12.9-inch
(1st and 2nd generation)
iPad Pro 10.5-inchiPad Pro 9.7-inchiPad Air 2
iPad Air (3rd
iPad Air (4th generation)iPad mini 4iPad mini (5th
iPad (6th generation)iPad (7th
iPad (8th generation)iPod Touch (7th generation)

If you are using one of these devices and facing problem in connecting with the Air Tag, you can try these quick and easy solutions:

Hard Reset Your AirTag

You can try resetting your AirTag and establishing a fresh connection with your device to eliminate all possible errors. To reset your AirTag, 

  • Press and hold the AirTag button.
  • Once the white light flashes, again press and hold the same button.

This is how simple it is to reset and reconnect to the device.

Restarting Your Device

If restarting the AirTag does not work, it means something is wrong with your handset itself. Therefore, you can try restarting your iPhone as well.

To restart your iPhone X and later

  • Press and hold the volume button and power button at the same time.
    press and hold the volume and power button
  • Once the slider appears, slide to shut down your phone.
  • The moment it gets off, press and hold the power button to turn it back on.

To restart your iPhone 6, 7, 8, or SE (2nd and 3rd generation)

  • Press and hold the power button until you see the slider.
    power button
  • Drag the slider to power off your device.
  • To turn it back on, again press and hold the power button.

Check the AirTag Battery Status

The AirTag’s battery is displayed on the “Find My” application of your device. In case you don’t know how to check the battery level, follow these steps:

Find My app >> Items Tab >> Your AirTag >> Check your Battery Status.

If you are running low on battery, you can replace it anytime. However, it is recommended to only go for the original ones since fake batteries can damage the Tag.

Move Around to Connect

Moving around is probably the best you can do if your Tag is not connecting. As mentioned earlier, the signals get weaker since there are a lot of barriers or hurdles in the way. Hence, it is probably the easiest way to reconnect your handset with the Tag.

Reconnect to Your Network

If you are connected to Wi-Fi, there is a possibility that nothing is wrong with your mobile phone or tag. It’s just that your Wi-Fi is not working properly. If that is the case, you can try resetting your network and reconnecting to it, by following these steps:

Settings >> Wi-Fi settings >> Click on your Wi-Fi name >> Forget Password

Once you do that, enter the password again and connect to the network. 

Toggle Bluetooth Off and On

If your Bluetooth remains on for a long period of time without connecting to a device, it can affect its connectivity. Since there are a lot of wireless devices used in our daily lives, for instance, speakers, smartwatches, etc. the chances get pretty high that your Bluetooth remains on.

In that case, you can turn it off, wait for some time, and then turn it back on to see if it is working fine now.

So, these are 6 simple and effective solutions that you can try with your iPhone and AirTag if you are facing any issues with their connection. 

Despite trying all these solutions, if you are still unable to connect with your Apple AirTag, you must report directly to customer support. When it comes to tracking people, don’t forget that you can track someone’s location from their Google Maps account, so if it is urgent, you can follow the process we have mentioned and do the job.

What to Do if the AirTag is Still Not Connecting?

iPhone and Air Tag

If you are still facing hardships in searching for the locations of the AirTag, you must visit the nearest service center in your location.

You can also try contacting them online via their official Apple Support page.

Hence, you can get your AirTag checked if there is any damage to its component that needs to be replaced as soon as possible. If your device is under the guarantee or warranty period, luckily, it will get replaced in case of any malfunction (except physical wear-and-tear).

Endnote – Are These Fixes Worth It?

Finally, Apple’s AirTag is an extremely useful device that can keep track of your daily use of things like wallets, keys, bags, etc. But you can face problems of AirTag not being reachable if there is any app crash, problem with Bluetooth range, software bug, or with its battery.

In any of these cases, you can try these simple and working solutions to get out of the misery. However, if you still are unable to find the location or establish the connection, you should surely visit the nearest Apple service center or contact Apple Support.

Read Next: Truecaller Phone Number Search Online Free of Cost: 3 Different Ways to Do a Truecaller Online Search

Frequently Asked Questions (FAQs)

Ans: There can be either an issue with your network or your AirTag is not reachable.

Ans: The AirTag should be within the limit of 33 feet (ca. 10 meters) to get the best and most precise location out of it. However, you can track it from miles away as well but with lower accuracy.

Ans: If your AirTag is not reachable, it is because you are out of the range. You can move around for a bit to reconnect with it.

About Author:
Divya Sharma
Computer and Software Expert
I am a Bachelor’s in Computer Science from Shyama Prasad Mukherji College (University of Delhi) dedicated to sharing tips and…
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